How to avoid holiday scams
Those hoping to snap up a cheap last-minute break this summer need to watch out for potential holiday scams.As one of the busiest booking periods for last-minute summer getaways begins, experts at GetSafeOnline.org and travel association ABTA warn that bargain hunters are ignoring basic online fraud-prevention measures in their rush for the ultimate holiday bargain, increasing the risk of being caught out by bogus breaks.
In the worst cases, holiday makers could be handing over their hard-earned cash for 'dream holidays' that don't exist.
Almost 1 in 3 web users booking holidays online don't confirm the authenticity of travel providers (e.g. by checking they are a member of a recognised trade association) before handing over payment details - one of a few basic, but important, lines of defence against fraud.
Other common pitfalls include not checking the web page is secure when entering payment details to help ensure credit card information cannot be intercepted by fraudsters - over 1 in 5 holidaymakers neglect to do this.
Such measures become even more critical when consumers begin hunting for 'almost too good to be true' deals via the web, leading many to opt for unknown or unrecommended providers.
Tony Neate, managing director of GetSafeOnline.org, says: "When we've been working hard the rest of the year, for most people making sure we have a great summer holiday is really important. Fraudsters recognise this and play on people's desires - we get caught up in the excitement of a 'bargain dream holiday' and cautiousness goes out of the window.
"When things don't start to add up, that's when you really need to do your research. For example, if you decide to rent a villa or holiday home from an individual and they don't provide a contact telephone number or don't respond to calls, and they ask for full payment upfront to be made by a cheque in the post or wire transfer, then you need to be very careful. For private rentals, this may be the only way they can take payment, but it does make them almost impossible to track."
Two-thirds of people even say they've never heard of holiday rental scams, 68% are not aware of bogus holiday sites, and 81% unfamiliar with 'gap-year' fraud.
And over 1 in 5 have been approached with holiday deals or villa rentals via unsolicited emails, phones calls or SMS text messages from individuals or organisations they don't know - another area where you need to be extremely cautious.
Mike Monk, head of financial services at ABTA, says: "By being aware of the risks, knowing the 'tell-tale' signs to look out for and taking some basic prevention measures, there's no reason why holidaymakers cannot enjoy the benefits of booking online."
Here are some tips.
• Too good to be true? - five-star holidays at two-star prices probably are. If something doesn't seem right, take additional steps to verify the offer and if still in doubt, stay away.
• Don't fall for fake competition scams - similarly, a common trick by fraudsters is an email claiming you have won part of a luxury holiday, but need to pay a small fee to secure it.
• Check for approval - find out if your holiday provider is a member of ABTA or comparable travel organisation. If not, particularly in the case of private rental, do an online search to see if other travellers have had a bad experiences.
• Check authenticity of private villa rentals - speak to the owner/agent directly via telephone; if the number isn't provided email and request it. Although some owners will be unwilling to disclose these on their websites, there should be no problems getting these at the booking contract stage when the owner knows you are serious and the owner is genuine.
• Do your research - get the full address and find it on Google maps, and ask for a full contract which should set out all the terms and conditions of the rental, deposits, payment terms etc.
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Reader Comments (Page 1 of 1)
7-20-2010 @ 8:52AM
James Rowan said...
Another scam: Spanish firm GoldCar car rental overcharge you for the fuel they put in the car. You don't find out until you pick it up at the airport, and even then you can't be sure you're being ripped off unless you know exactly how much fuel the vehicle can take. They ignore subsequent complaints. Avoid these rotten scammers if you want to enjoy your car rental experience.
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7-20-2010 @ 1:46PM
chris said...
hi james I agree DONT USE THIS GOLDCAR CAR HIRE.its a rip- off last week hired a C4 at gerona airport 3 days like you was charged 90 EUROS for a full tank the car only has room for 60 litres @ 1.09 per litre total 65 euros I asked if i could return car full as which was NOT ALLOWED only refund on gas left in tank like you i will NEVER USE GOLDCAR again
7-20-2010 @ 1:44PM
chris said...
GOLDCAR CAR HIRE beware this company has a new rip-off trick they now charge you for deisel @ 1.50 a litre when it only costs 1.09 litre i hired a C4 which holds 60 litres cost 66 euros full tank. was charged 90 euros at gerona airport .asked if i could return full as it was a 3 day hire .your NOT ALLOWED to return full your refunded what you leave in tank THIS IS A CHEAP TRICK TO RIP-OFF CUSTOMERS
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7-20-2010 @ 2:37PM
basingstokeboogaloo said...
Beware of using one of the "build your own" package companies, e.g. Travel Republic. Although they themselves are registered with ABTA they sub-contract everything out i.e. flights, hotels, transfers so if you have a grievance about any part of the holiday, Travel Republic and also ABTA will not do anything about it. This from our experience when arriving at our hotel in Majorca at 4 am to be told they were full and we would have to go to a hotel a few miles down the road which was far inferior. You may ask, as we did, why Travel Republic are a member of ABTA when it seems as though they take no responsibility for anything ...... still awaiting a reply.
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7-21-2010 @ 8:27AM
robert said...
What about the private landlords here that charge 6 to 800 a month when they pay 2 or 3oo a month morgage u dont hav to go abroad to get ripped off. Cant wait till they cap the dhss rent payment to private tennants this will hurt a lot of greedy people who will have to top it up or sell up and rates will be going up soon too. And i no i cant spell ty
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7-21-2010 @ 7:39PM
auld boab said...
When renting a car, INSIST that they allow you to return it full.There are filling stations at or close to many airports.
Any rental company who won't allow this, tell them that there are those who will and walk away from them.
I write this from personsl experience.
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