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Ryanair u-turn on compensation - what other changes would you like from them?

Filed under: Travel

Yesterday we had a day of bluster that Ryanair wasn't going to pay decent compensation to delayed passengers and was looking forward to being taken to court over it.

Michael O'Leary was prepared to fight for the chance to offer terrible customer service.

But today, it's all change and red faces. O'Leary has been forced to backtrack and agree to offer to reimburse costs racked up by delayed travellers, after coming under pressure from the Civil Aviation Authority and the government.

However, there are limits. O'Leary is very keen to point out he is reimbursing costs rather than offering compensation, and that costs have to be reasonable.This means anyone forced to pay unreasonable costs by hotels cashing in on the disruption could still have a fight on their hands.

But given that O'Leary is in a giving mood, we've found the five most irritating Ryanair policies we'd like him to rethink.