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Close to 2,000 customer complaints per day for Lloyds

Filed under: Credit Cards, Insurance

Lloyds TSB's customer service lines are jammed with close to 2,000 calls a day from angry customers wanting to complain, it emerged yesterday.

The bank - which is 43%-owned by the taxpayer after a multi-billion-pound bailout to save it from collapse - received more than 288,000 complaints in the first six months of this year alone.

Six ways to save for children

Filed under: Saving, Families

Child Trust Funds are being phased out by the government from January, and the sum automatically paid to newborns has already dropped to £50 for most babies.

So what are your options if you're looking to save for your kids now CTFs are winding down?

School uniform price wars push costs down

Filed under: Economiser, Families

Kitting out your child in school uniform is cheaper than ever thanks to price wars.

Retail research firm Verdict says the average price of a standard school uniform has fallen by almost 21% since 2004, as supermarkets and other high street stores slashed their prices on skirts, shirts, blazers and school trousers.

Will-writing firms ripping off consumers

Filed under: Retirement, Budgeting & Planning

Unregulated will-writing firms in the UK are swindling consumers out of thousands of pounds.

While new laws to protect people will come into force in Scotland next year, there are currently no plans to regulate will-writing south of the border. However, it is very important to make a will, as we blogged previously - or your wealth could go to the aunt or brother you always hated.

Millions to get compensation for mis-sold PPI

Filed under: Loans, Budgeting & Planning

Millions of people can look forward to financial compensation after being mis-sold payment protection insurance (PPI).

The Financial Services Authority has given banks until 1 December to adopt new rules for dealing with PPI complaints.

Ten products you don't need - from wash balls to photo printers

Filed under: Savvy Shopper

New household products come onto the market all the time and will tempt those who love new gadgets. But do you really need a peanut butter maker or tumble dryer balls?

The impressive product claims often don't stack up. There are plenty of things that aren't worth your money and you could save a small fortune by leaving them on the shelf. Read on to find out which gadgets you can easily do without.

Desperate measures: selling your wedding ring

Filed under: Financial Crisis, Budgeting & Planning

The economic downturn is keeping divorce lawyers busy - recession usually causes a spike in marital break-ups.

It's not just trophy wives divorcing their banker husbands during the financial crisis. Sadly, job losses and financial hardship tend to drive people apart, rather than bring them together.

Why you must switch savings accounts

Filed under: Saving, Budgeting & Planning

New research reveals the top five reasons why consumers don't switch their savings accounts... and why some do.

Which? surveyed more than 13,000 people between October 2009 and April 2010, and asked them what factors motivated them to move their money, as well as what has put them off switching their savings accounts.

10 cheap things to do for kids this summer

Filed under: Economiser, Families

The school summer holidays have started and thousands of parents are wracking their brains about how to entertain their children. With a trip to the cinema for a family of three to see Toy Story 3 costing up to £45, it can all add up quickly.

Here are 10 great ways for parents to save money this summer, put together by Which? experts.

Farewell to PPI at last at Lloyds

Filed under: Credit Cards, Loans, Insurance

Lloyds Banking Group has announced it will stop selling Payment Protection Insurance (PPI), raising hopes that this is the beginning of the end for the controversial insurance.

Consumer organisations celebrated the move as a big victory for consumers, in the hope that other banks will follow suit soon.

Banks using "tied" offers to trap consumers in uncompetitive deals

Filed under: Mortgages, Saving

Britain's banks are trapping consumers in lacklustre deals by pushing mortgages and savings accounts that are limited to customers who have an existing product with the same provider.

New research from consumer Champion Which? has revealed that the number of deals offered on this basis has jumped since the beginning of the year, as banks try to drum up business for their less competitive products by linking them to exclusive - but not always best buy - mortgage and savings offers.

Banks slash interest rates on the quiet

Filed under: Saving

Is your bank secretly cutting your savings rate? They've all been slashing rates left, right, and centre, and if you've taken a savings account out recently, you'll know about the very disappointing rates on offer.

However, if you've hung onto an old account and not checked the fine print for a while, there's a good chance you're in for a nasty surprise, because according to Which? most banks are making cuts to their savings rates without telling us.

Earn extra cash on your current account

Filed under: Economiser, Saving, Budgeting & Planning

How do you get the best deal on your bank account - along with the best customer service, and how do you know whether the current account topping the best-buy tables is the best one for you?

Here are the top ten things you need to think about when picking a current account, compiled by consumer champion Which?.

Tea for how much? Are you being ripped off?

Ever fancied a cuppa when out and about but winced at the cost? Some places on the high street are shockingly expensive.

And there was more bad news for tea drinkers this week - the price of a cup of tea is set to rise sharply after tea producers including Kenya and Sri Lanka experienced supply shortages.

The wedding rip-offs exposed

Filed under: Weddings

There is one word that can double the cost of everything you buy - 'wedding'. Utter the magic word and the cost of everything from the venue to the decorations suddenly becomes up to twice as expensive. It's something that brides have been convinced about for years, and an investigation by Which? has revealed it's completely true.

And while Crown Princess Victoria of Sweden isn't likely to be too fussed, after splashing the cash on her nuptials this week, the rest of us can be left seriously struggling. So just how bad are the wedding rip offs, and what can you do to stop them?